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Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions

All you need to know about the National Pet Show!

Please read through all the FAQs below to find answers to some of the questions we get asked a lot. 

If you still have a query which is not answered here or elsewhere on the website, please contact the National Pet Show team. 

What is the National Pet Show

The National Pet Show is an unmissable event for pet lovers, owners and families! Packed full of hundreds of different animals, amazing animal action displays and plenty of fun and informative talks. It's the perfect opportunity to meet and learn about different types of animals as well as discover the latest goodies and gadgets to buy. 

Can I bring my pet to the National Pet Show?

As a general rule, we do not allow the general public to bring their pets to the show, this is for the welfare of the animals already attending the show as well as your own pet's. 

When is the National Pet Show?

The National Pet Show takes place on Saturday 3rd November and Sunday 4th November 2018 from 9:30am - 5:00pm both days. 

Where is the National Pet Show Held?

The National Pet Show is held at the NEC, Birmingham. Visit our Travel and Accommodation page to plan your journey. 

Parking at the NEC

Pay with cash or card on the day of the show. 

Regular shuttle buses (subject to availability). 

Save time & avoid payment queues by upgrading to pre-paid parking at no extra cost or NEC Express Parking to get even closer to the halls. Pre-paid parking is £12 a day.

Pay on the day parking is £16. 

Ticket Enquiries

If you have a ticket enquiry, please contact the Ticket Factory Customer Service supportteam: 

National Pet Show Customer Services: 0844 581 4936 (calls cost 7p a minute plus network extras)

Click here to track your tickets on the Ticket Factory website, you will need your order number. 

Please note, in the interests of safety, card details should not be quoted as emails are not a secure form of communication. 

What procedures do you have in place to ensure the safety and well-being of the animals?

Animal welfare and responsible pet ownership are of uttermost importance to the organiser. We have a vet at the show at all times who checks many of the animals coming into the show as well as an animal welfare officer. 

Can I buy pets at the National Pet Show?

Although we have a large selection of many different types of animals at the show, they are not available to buy. 

We do however have lots of breeders, rescue centres and vets who can help you and provide information so you can make an informed choice when buying a pet. 

Are there any age restrictions?

No there are no age restrictions. We welcome everyone, young and old, to the show! 

Do I need to pay for a show guide?

No, the show guide is free!

When do I receive my ticket once I have booked?

You can choose to print out your own ticket or have a ticket sent to you in the post. If you request an e-ticket please print and bring along your ticket with you for entrance. If you choose to get your ticket mailed to you, they should arrive one month before the show, depending on when the order is placed. 

Public Photography and Video Filming

We allow filming at the event but wish to protect the integrity of the event and its exhibitors. You are free to record your own visit for your own personal home use. You will not be able to sell any photos or moving images of the event for commercial or other gain. Please respect the privacy of other attendees who may not want to be filmed. Please do not bring any professional equipment with you and please be aware of health and safety issues.

Children Under 16

For everyone's safety, children and youths under the age of 16 must be supervised by an accompanying adult (aged 18 and over) at all times during their visit. 

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