We welcome disabled visitors to the National Pet Show. Please use the drop-down options below to help with your queries. However, if you have any questions not answered below please contact the NEC on either 0121 780 4141 or click here.
If you need to bring a companion, carer, assistant or guider with you to the show to maximise your enjoyment, then they will be admitted free of charge. You'll just need some proof of disability to display when you arrive at the show.
Guide, assistance and hearing dogs are admitted into the show. However, assistance dogs are not allowed into the Cat Village or Small Furry Village for the welfare of both the animals already at the show and the assistance dogs. We will provide a guide to any guest attending the show who would like to visit these areas with a guide to assist them. Please notify the Box Office when you book your tickets if you are planning on bringing your assistance dog with you.
All disabled visitors attending the National Pet Show are advised to inform the Box Office operators at the time of booking tickets if they have any special requirements, including their carers attendance.
All levels on the NEC are accessible to wheelchair users, via lifts, and have wheelchair friendly toilet facilities. The Piazza and Atrium main entrances have automatic doors.
Wheelchair hire from the NEC is free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs available is limited, and we suggest that if you have your own to bring it with you. Scooter hire is £15 per day for all visitors.
We strongly advise visitors to pre-book equipment to avoid disappointment. A telephone booking service is available Monday to Friday between 0900hrs – 1600hrs on 0121 780 4141 (Option 2 and then Option 7), or through the NEC website by clicking here.
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