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Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions

All you need to know about the National Pet Show!

Please read through all the FAQs below to find answers to some of the questions we get asked a lot. 

If you still have a query which is not answered here or elsewhere on the website, please contact the National Pet Show team. 

What is the National Pet Show

The National Pet Show is an unmissable event for pet lovers, owners and families! Packed full of hundreds of different animals, amazing animal action displays and plenty of fun and informative talks. It's the perfect opportunity to meet and learn about different types of animals as well as discover the latest goodies and gadgets to buy. 

Where is the National Pet Show Held?

The National Pet Show London is held at the ExCeL, London. To find out the best way to get to the event please visit the travel & accomodation pages. 

When is the National Pet Show?

The National Pet Show London takes place on Saturday 6th May and Sunday 7th May 2017, from 9:30am - 5:00pm.

Parking at the ExCeL

Pay with cash or card on the day of the show. 

Free of charge motorcycle parking spaces. 

Accessible parking spaces located within close proximity of the venue (avaliable to blue badge holders only and badges must be displayed)

£20 a day. 

Ticket Enquiries

If you have a ticket enquiry, please contact the Ticket Factory Customer Service supportteam: 

National Pet Show Customer Services: 0844 581 4936 (calls cost 7p a minute plus network extras)

Click here to track your tickets on the Ticket Factory website, you will need your order number. 

Please note, in the interests of safety, card details should not be quoted as emails are not a secure form of communication. 

Can I bring my pet to the National Pet Show?

As a general rule, we do not allow the general public to bring their dogs to the show.

However we make an exception for entrants to the Scruffts competition.  As these people have a dog with them, they are only permitted in the Dog zone so unfortunately, unlike visitors who are attending without a dog, are unable to enjoy the whole show.  Scruffts is open to any member of the public with a cross breed, is bookable in advance only, and there are limited places.  If you would like to enter, please click here.

What procedures do you have in place to ensure the safety and well-being of the animals?

Animal welfare and responsible pet ownership are of uttermost importance to the organiser. We have a vet at the show at all times who checks many of the animals coming into the show as well as an animal welfare officer. 

Can I touch the animals?

Yes, of course you can touch the animals! However, please ask permission before you or your children touch animals, and do not touch any animals without the permission of their handler.

When do I receive my ticket once I have booked?

You can choose to print out your own ticket or have a ticket sent to you in the post. If you request an e-ticket please print and bring along your ticket with you for entrance. If you choose to get your ticket mailed to you, they should arrive one month before the show, depending on when the order is placed. 

Can I buy pets at the National Pet Show?

Although we have a large selection of many different types of animals at the show, they are not available to buy. 

We do however have lots of breeders, rescue centres and vets who can help you and provide information so you can make an informed choice when buying a pet. 

Are there any age restrictions?

No there are no age restrictions. We welcome everyone, young and old, to the show! 

Do I need tickets for the demonstrations and talks?

For the Noel Fitzpatrick Live and SuperDogs Live performances in the SuperTheatre you will need to book a ticket in advance when you book your tickets, all other talks are not ticketed. 

Please note - Noel Fitzpatrick Live performances are an add-on of £5 per seat. 

Why is the Noel Fitzpatrick Live performance now charged?

Following the high demand to see Noel Fitzpatrick Live at the National Pet Show in November, we invested in a larger SuperTheatre with more seats for 2017. We have listened to customer feedback and now visitors are able to pre-book a place for the Noel Fitzpatrick Live show. Subsquently, we have had to introduce a nominal fee per seat allowing us to deliver an improved show, and overall better visitor experience. 

Please note - Pre-booked seats are not allocated, and therefore will be given in a first-come, first-served basis. 

Do I need to pay for a show guide?

No, the show guide is free!

Public Photography and Video Filming

We're sure you will understand that we wish to protect the intergrity of the event and its exhibitors. If you are going to take pictures or film you need to follow some common sense rules. In essence you are free to record your own visit for your own personal home use. You will not be able to sell any photos or moving images of the event for commercial or other gain. Please respect the privacy of other attendees who may not want to be filmed. Please do not bring any professional equipment with you and please be aware of health and safety issues.

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6TH & 7TH MAY 2017

Join us at the nation’s favourite pet show! Meet hundreds of animals and hear from the pet experts. Get your tickets now to avoid disappointment!

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